LUWAS Account and Data Deletion

Effective date: October 24, 2026

Use this page to learn how to permanently delete your LUWAS account and request deletion of your personal data.

Delete Your Account in the App

1. Log in to the LUWAS mobile application.
2. Open Settings.
3. Select Delete Account.
4. Read and confirm the deletion warning.
5. Enter your current password.
6. Select the delete button to permanently delete the account.

Account deletion is permanent and cannot be undone. The in-app process signs you out and clears locally stored account/session data after the server confirms deletion.

What Is Deleted or Removed

• Username and account identity
• Name, email address, and phone number
• Household profile information associated with your account
• Personal settings and notification preferences
• Personal emergency-request information where deletion is legally and operationally allowed
• Local app session and cached account data

Records That May Be Retained

Some records may need to be retained or anonymized for emergency-response documentation, evacuation and public-safety records, legal or regulatory requirements, security, fraud prevention, or dispute resolution. When retained, your direct personal identity will be removed or minimized where possible.

Confirmed retention exception: [Describe the records that must be retained and the actual retention period.]

If You Cannot Access the App

Send an account-deletion request to [Official privacy or support email] with the following information:

• Full name
• LUWAS username
• Registered email address
• Optional reason for the request

Do not send your password. For your security, we may contact you through your registered email address to verify account ownership before processing the request.

Processing Time

We will acknowledge your request within [number] business days and complete deletion, anonymization, or provide an explanation within [number] days, subject to identity verification and records that must be retained.

Contact

Organization: [Official organization name]
Privacy/support email: [Official privacy or support email]
Address: [Official organization address]
Telephone: [Official telephone number]

Read the LUWAS Privacy Policy